Leapcraft ApS ("we" and "us") is the operator of (https://leapcraft.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. GeneralSubject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping CostsShipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of MindLeapcraft will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.(Leapcraft) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty ReturnsLeapcraft will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.Upon return receipt of items for warranty claim, you can expect Leapcraft to process your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of:(a) refund to your payment method(b) a refund in store credit(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time InternationallyGenerally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch TimeOrders are usually dispatched within 2 business days of payment of order for products in stock. Some items might need uptown 45 days of lead time for delivery. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box ShippingLeapcraft will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.
4.6 Military Address ShippingWe are able to ship to military addresses in some locations. Please contact us for further details.
4.7 Items Out Of StockIf an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In TransitIf you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales TaxVAT and Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & TaxesImport duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Leapcraft encourage you to be aware of these potential costs before placing an order with us.If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Leapcraft at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. CancellationsIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an orderhas already been dispatched, please refer to our refund policy.
9. InsuranceParcels are insured for loss and damage up to the value as stated by the courier. No additional claims will be supported.
9.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transitWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer serviceFor all customer service enquiries, please submit an enquiry at firstname.lastname@example.org